Frequently asked questions
Is your question not listed? Then please contact our customer service.
When will my order be delivered?
Delivery times depend on your location:
- 1–3 business days
- 3–7 business days
- 7–14 business days (depending on destination)
Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real-time.
Please note that customs fees or import duties (if applicable outside the EU) are the responsibility of the customer.
At J5 Amsterdam, we ensure every order is carefully packaged and shipped securely so it arrives in perfect condition.
Can I return my product?
Yes! At J5 Amsterdam, we offer online returns and exchanges within 14 days of delivery. To be eligible:
- unused and in its original condition.
- intact.
- limited-edition or sale items may not be eligible for return.
- in-store returns are not available.
To initiate a return, please contact our customer service at J5SNEAKERS@KPNMAIL.NL with your order number. Once your return is received and inspected, we will process your refund or exchange promptly.
We aim to make the online return process easy, secure, and transparent, ensuring our exclusive collections remain authentic and in perfect condition.
I would like to speak with the customer service. How can I get in touch?
You can email and call us. We are there for you 24/7, every day. You can visit us in the Leidsestraat 68, 1017 PD Amsterdam
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
What if I paid too much?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
